Merchant Services Client Solution Manager II – Corporate & Institutional Banking

🔥 1 hour ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $77k - $171.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

PNC is a diversified financial services firm that operates as a bank and offers career opportunities, benefits, and an inclusive workplace. The provided text emphasizes PNC's culture, hiring process, student programs, and legal/EEO disclosures. PNC appears to be The PNC Financial Services Group, Inc. , a major U. S. bank providing consumer and corporate banking services.

📋 Description

• lead a team responsible for the day-to-day client experience and the long-term health of the portfolio • accountable for how your team delivers service, protects revenue, retains clients, and identifies growth opportunities across an assigned book of existing Merchant Services clients • manage and develop a team of Relationship Management and Service Support professionals who support clients post-sale • set clear expectations, coach performance, and hold the team accountable for executing on client experience outcomes, service stability, issue resolution, revenue protection, and portfolio growth • ensure work is prioritized correctly and executed consistently across the client lifecycle • guide your team in identifying interchange impacts, pricing considerations, and solution design opportunities that protect revenue, address client concerns, and support sustainable portfolio growth • serve as a trusted service partner and escalation point for clients • collaborate closely with internal Operations, Technology, Risk, and Implementation teams to resolve complex Merchant Services issues, minimize disruption, and improve overall client satisfaction

🎯 Requirements

• 5 years of Merchant Services experience • knowledge of interchange, pricing structures, and Merchant Services solutions • prior experience leading service teams, mentoring colleagues, and managing escalations within a Merchant Services environment • Bachelor's degree or comparable combination of education and experience • at least 3 years of prior management experience is typically required • must be fluent in English

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service