Senior Customer Service Representative – Treasury Management Care Center

🔥 6 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $37.5k - $75k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

PNC is a diversified financial services firm that operates as a bank and offers career opportunities, benefits, and an inclusive workplace. The provided text emphasizes PNC's culture, hiring process, student programs, and legal/EEO disclosures. PNC appears to be The PNC Financial Services Group, Inc. , a major U. S. bank providing consumer and corporate banking services.

📋 Description

• Performs advanced customer service activities and initiatives for specialized products and services. • Supports a complex dedicated suite of products/services. • Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels. • Resolves customer service inquiries and issues. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Documents customer interactions and completes service requests to minimize customer effort or additional action.

🎯 Requirements

• 3+ years experience • Associates or equivalent degree • Bilingual in Spanish preferred • Accountability • Continual Improvement Process • Customer Interactions • Customer Service • Decision Making • Relationship Building • Results-Oriented • Technical Support • Accuracy and Attention to Detail • Client Relationship Management • Customer Experience Management • Decision Making and Critical Thinking • Effective Communications • Fraud Detection and Prevention • Managing Multiple Priorities • Problem Solving • Products and Services • Tech Savvy

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year • between 15 to 25 vacation days each year, depending on career level; and years of service