Customer Onboarding Support Specialist

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Spotter Labs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📦 Logistics

🚗 Transport

🤖 Artificial Intelligence

💰 Seed Round on 2021-11

Logistics • Transport • Artificial Intelligence

Spotter Labs is a company that offers AI-driven solutions to enhance trucking efficiency and maximize earnings for drivers and owner-operators. Utilizing advanced technology, Spotter enables users to schedule personal work times, select preferred destinations, and avoid unfavorable markets using a NO-GO map. The platform intelligently recommends loads based on their score, connecting drivers with optimal opportunities. With special considerations for motor carriers (MCs) older than six months, Spotter provides competitive pricing and services for various stages of MC age.

📋 Description

• Assist customers throughout the onboarding process. • Respond to customer questions via email, chat, or other communication channels. • Provide clear, friendly, and professional support. • Help customers understand how to use our platform and features. • Create, update, and maintain knowledge base articles and documentation. • Work closely with internal teams to improve onboarding materials and customer experience. • Identify common customer issues and suggest process improvements.

🎯 Requirements

• Well spoken and written English • Strong communication and interpersonal skills • Excellent organizational skills and attention to detail • Comfortable learning and using new technology and software • Friendly, patient, and customer-focused attitude • Ability to multitask and prioritize effectively • Self-motivated and able to work independently in a remote environment • Previous customer support or customer service experience (Nice to Have) • Experience with CRM or help desk software (Nice to Have) • Experience creating documentation or knowledge base articles (Nice to Have) • Experience working in a SaaS or technology company (Nice to Have)

🏖️ Benefits

• Fully remote position • Supportive and collaborative team • Opportunity to grow into a customer-facing role • Hands-on experience working with technology and customers