AI Customer Success Manager – SMB, Automotive

🕒 April 9

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Podium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Podium is a comprehensive AI-driven platform designed to enhance business operations by driving lead conversions, marketing, and customer engagement. It provides solutions such as AI-powered chatbots, review management, text marketing, and scheduling to help businesses capture and convert leads efficiently. Podium's AI engages with potential customers, automates routine tasks, and manages communications across various platforms like Google, Facebook, SMS, and third-party websites. It is tailored for industries like automotive, retail, health & wellness, and home services, supporting businesses in transforming leads into repeat sales.

📋 Description

• Serve as the primary post-sales point of contact for a variety of small business customers • Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products • Help customers achieve maximum value from products and achieve business objectives • Responsible for identifying opportunities for upselling and cross-selling within existing accounts • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

🎯 Requirements

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts. • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels. • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. • Technically adept and able to grasp complex software concepts quickly • Empathetic and customer-centric mindset, committed to driving customer success • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals. • Collaborative team player with the ability to work cross-functionally to achieve common objectives.

🏖️ Benefits

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel