Regional Customer Success Manager – Automotive AI

🔥 9 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Podium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Podium is a comprehensive AI-driven platform designed to enhance business operations by driving lead conversions, marketing, and customer engagement. It provides solutions such as AI-powered chatbots, review management, text marketing, and scheduling to help businesses capture and convert leads efficiently. Podium's AI engages with potential customers, automates routine tasks, and manages communications across various platforms like Google, Facebook, SMS, and third-party websites. It is tailored for industries like automotive, retail, health & wellness, and home services, supporting businesses in transforming leads into repeat sales.

📋 Description

• Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products • Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week • Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. • Work cross-functionally to relay product feedback

🎯 Requirements

• Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products • Demonstrated ability to go above and beyond to maximize retention save % • Demonstrated experience and success in a customer success or account management role • Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs) • Ability to provide strategic contributions through proven active involvement in shaping departmental strategies • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. • Technically adept and able to grasp complex software concepts quickly • Scored top 10% in your performance reviews for the past 3 years • 3+ years Automotive experience • 5+ years Customer success, consulting, onboarding, or account management experience • 3+ years B2B software experience • 4-year degree required • Consistent over-achievement in past and current positions.

🏖️ Benefits

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel