Care Coordinator

🕒 3 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $23 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Point32Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

Point32Health is a leading nonprofit health and well-being organization that provides health coverage and services for individuals at all life stages. Through its family of companies, including Harvard Pilgrim Health Care and Tufts Health Plan, Point32Health offers a variety of health plans, programs, and services encompassing medical, pharmacy, wellness, and behavioral health. Point32Health is committed to health equity and has been recognized for its inclusive practices, earning distinctions in areas such as health equity, disability inclusion, and LGBTQ+ workplace inclusion. With a focus on innovative solutions and high-quality coverage, Point32Health strives to create a better healthcare experience for its members and communities.

📋 Description

• Support the General Case Management Process within Case Management Department • Initiates outreach cycle and documents in electronic record and/or member referral status • Accurately identifies when to escalate issues • Track, manage and triage member needs • Provide education and coaching to members, family, and/or caregivers • Assist members with scheduling appointments, tests, screenings, and transportation • Communicate with outside stakeholders and vendors appropriately

🎯 Requirements

• High School degree • 3-5 years’ experience in a professional environment • Experience in a health care environment, especially in managed care is highly desirable • Strong knowledge of Clinical Services’ departments • Strong computer skills with proficiency in Microsoft Word, Excel, e-mail programs, and Intranet • Experience in Power Point, Access, Visio, and other software applications desirable • Ability to handle multiple demands and must be able to balance multiple priorities

🏖️ Benefits

• Medical, dental and vision coverage • Retirement plans • Paid time off • Employer-paid life and disability insurance with additional buy-up coverage options • Tuition program • Well-being benefits • Full suite of benefits to support career development, individual & family health, and financial health