Manager, Payment Operations

🕒 May 19

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

📋 Compliance

🤝 B2B

Healthcare Insurance • Compliance • B2B

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Own end-to-end payment operations, including check run processing and register management across multiple platforms • Lead daily workflows to ensure accuracy, timeliness, and compliance; establish and monitor KPIs and SLAs • Manage vendor relationships (e.g., ECHO) for file transmissions and EOB template creation/modification; troubleshoot vendor file failures • Monitor revenue generation and EOB timing and reporting • Partner with IT on incident response and system issues • Drive automation and efficiency initiatives; support dashboard and reporting development • Partner with Finance on funding requests, registers, and reporting • Support TPA acquisition integrations • Maintain controls, quality standards, workflow testing, and validation • Lead SOP development, process standardization, and team training

🎯 Requirements

• 5+ years of experience in payment operations or healthcare administration • 3+ years of leadership experience with cross-functional collaboration • Background in claims management • Strong analytical, problem-solving, and communication skills • Experience with ECHO Health payment systems, VBA, HEALTHpac and QuickLink preferred

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)