Customer Success Manager – Health Plan, Great Lakes

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PointClickCare

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Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

• Own strategic partnerships with clients, acting as the primary point of contact • Proactively identify customer performance improvement opportunities leveraging robust data • Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration • Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value • Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization • Maintain customer engagement levels and support customer NPS scores • Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement • Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans • Support churn reduction, both for organizations and products • Support revenue expansion and improvement of bookings metrics • Other criteria as determined by CSM Leadership team

🎯 Requirements

• Prior health plan experience • Exposure to health care organizations required • Strong written and verbal communication skills • Excellent organizational, project management & time management skills • Strong relationships, teamwork, and collaboration capabilities • Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions • Post-secondary education required • Experience with SaaS or EHR is a definite asset • Strong entrepreneurial spirit is a strong bonus

🏖️ Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!