Manager, Professional Services

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo • Support and develop direct reports through coaching, feedback, and career development planning • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement • Align team goals with organizational priorities to drive performance and outcomes • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction • Manage department and individual KPIs, including revenue, portfolio health, and utilization

🎯 Requirements

• Undergraduate degree or equivalent work experience (preferred) • Demonstrated management experience in an enterprise software environment (preferably SaaS) • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) • Experience managing a remote team, including recruiting, training, staffing, and performance management • Strong operational management, project management, consulting, and process improvement skills • Proven experience leading or contributing to transformation initiatives, including process redesign and operating model evolution • Strong AI fluency, with experience applying AI tools or capabilities to enhance delivery, decision-making, or operational efficiency • Recognized for innovative leadership, with a track record of introducing new ideas or solutions that improve outcomes • Strong thought leadership skills, with the ability to influence stakeholders and guide teams through change • Experience with change management and ability to navigate evolving priorities • Experience with PointClickCare or similar EHR platforms, preferably within healthcare or LTPAC • Experience supporting the sales of Professional Services, including SOW development and large-scale proposals • Proven ability to manage ambiguity and solve complex problems • Experience in fast-paced environments managing multiple priorities • Strong communication, presentation, and team leadership skills • Demonstrated success delivering enterprise-level projects

🏖️ Benefits

• bonus • benefits