Senior Product Manager – Platform Services

🕒 May 26

🇺🇸 United States – Remote

💵 $207.9k - $231k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share. • Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points. • Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment. • Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible. • Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases. • Understand the broader product portfolio and how solutions work together to create value for customers. • Participate in industry events, and lead customer and partner facing engagements as a product expert. • Understand competitive landscape. • Inspire, energize, and motivate cross-functional teams.

🎯 Requirements

• Bachelor’s Degree in computer science, engineering, or a related technical field of study. • 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities. • Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration. • Experience working in healthcare technology is a plus. • Proven track record of managing products, innovation, and a general curiosity and drive for building great products. • Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication. • Strong written and oral communication skills with internal and external stakeholders. • Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus. • Experience managing SaaS or PaaS products.

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching (RRSP & 401K) • Flexible Paid Time Off • Lifestyle/Wellness Spending Account • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Learning Programs & Resources • Employee Recognition … and more!