Senior Provider Customer Success Manager – Enterprise Accounts

🕒 May 11

🏄 California – Remote

🏄 California – Remote

💵 $118k - $132k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Manage strategic partnerships with clients, serving as the main liaison. • Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis. • Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation. • Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value. • Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

🎯 Requirements

• 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure. • Must have exposure to healthcare organizations. • Possess strong written and verbal communication abilities. • Demonstrate excellent organizational, project management, and time management skills • Exhibit strong relationship-building, teamwork, and collaboration capabilities. • Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions. • Experience with CRM tools and strategic thinking with analytical skills. • Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.

🏖️ Benefits

• bonus • benefits