Risk & Compliance Specialist

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Polar

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💳 Fintech

☁️ SaaS

🔌 API

Fintech • SaaS • API

Polar is a developer-first payments and billing platform that helps software companies monetize digital products and SaaS with minimal code. It provides APIs and SDKs (Next. js, TypeScript, ingestion libraries) for subscriptions, usage-based and ingestion-based billing (including LLM/token consumption), secure checkouts, customer portals, webhook handling, and global merchant-of-record services that handle taxes and compliance. Polar emphasizes open-source, easy integration, and tooling for billing, customer management, and analytics.

📋 Description

• Review new merchant applications and assess eligibility to sell on the Polar platform • Conduct ongoing account reviews to identify changes in merchant activity or risk profile • Evaluate merchants for compliance with Polar's Acceptable Use Policy and other platform requirements • Investigate fraud, payment risk signals, disputes, chargebacks, and other suspicious activity • Manage merchant offboarding, payout holds, and other risk-mitigation actions • Partner with payment providers and internal teams to resolve compliance and account-related issues • Document review decisions and maintain clear, consistent internal processes • Identify opportunities to improve risk workflows, tooling, and operational efficiency • Monitor emerging abuse trends and escalate complex or high-risk cases to leadership • Learn Polar's products, merchant onboarding flow, and Merchant of Record model • Independently own merchant reviews from initial assessment through final decision • Handle complex risk and compliance cases and recommend operational improvements • Partner with Product, Support, and Operations to improve workflows and the merchant experience

🎯 Requirements

• 2+ years of experience in Risk Operations, Trust & Safety, Compliance, Fraud Operations, Payments, or Merchant Operations • Strong analytical and investigative skills with exceptional attention to detail • Excellent written communication skills and ability to explain complex decisions clearly and professionally • Experience reviewing accounts, investigating fraud, or evaluating merchant risk • Ability to prioritize competing priorities and make consistent, well-reasoned decisions • Comfortable working cross-functionally with Support, Product, and external payment partners • Familiarity with SQL for investigating data, validating risk signals, and answering operational questions is a plus