Polar
Fintech • SaaS • API
Polar is a developer-first payments and billing platform that helps software companies monetize digital products and SaaS with minimal code. It provides APIs and SDKs (Next. js, TypeScript, ingestion libraries) for subscriptions, usage-based and ingestion-based billing (including LLM/token consumption), secure checkouts, customer portals, webhook handling, and global merchant-of-record services that handle taxes and compliance. Polar emphasizes open-source, easy integration, and tooling for billing, customer management, and analytics.
Support Engineer
Job not on LinkedIn
October 22
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Polar
Fintech • SaaS • API
Polar is a developer-first payments and billing platform that helps software companies monetize digital products and SaaS with minimal code. It provides APIs and SDKs (Next. js, TypeScript, ingestion libraries) for subscriptions, usage-based and ingestion-based billing (including LLM/token consumption), secure checkouts, customer portals, webhook handling, and global merchant-of-record services that handle taxes and compliance. Polar emphasizes open-source, easy integration, and tooling for billing, customer management, and analytics.
📋 Description
• Responding to support tickets • Triage cases • Monitor support channels for customer questions and feedback • Build internal tools or contribute to the knowledge base • Reproduce issues and file internal tickets
🎯 Requirements
• 2+ years of experience as a developer and in customer support roles • Proficient in SQL and comfortable writing complex queries to troubleshoot issues • Comfortable with Linux/Unix and command-line tools for debugging and issue resolution • Experience with GitHub Issues and Discussions as part of your workflow • Strong communication skills with the ability to explain technical concepts clearly to customers • Developer empathy and willingness to dig deep into technical issues to solve customer problems • Creative thinking & hacker mindset to build small scripts, CLIs, internal tools to documentation improvements • Blogs, Tutorials or YouTube videos on technical topics • (Bonus) Risk/fraud or compliance experience from the past • (Bonus) Open source contributions or side projects/apps to showcase
🏖️ Benefits
• Exceptional billing primitives, APIs, SDKs and abstractions • Building a strong feedback loop within our team
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