Outreach and Engagement Manager

Job not on LinkedIn

September 27

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Pomelo Care

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Healthcare Insurance

Pomelo Care is a healthcare service that focuses on providing 24/7 virtual maternity and neonatal care. They have acquired the Doula Network, the largest credentialed network of in-network doulas in the U. S. Pomelo Care partners with health plans and employers to offer their services, which involve connecting patients with a comprehensive care team via text, phone, or video. This team includes nurses, midwives, physicians, and other specialists who assist patients from pre-pregnancy to postpartum periods. Pomelo Care aims to supplement in-person visits with additional support, enhancing maternal and newborn outcomes, and lowering healthcare costs.

11 - 50 employees

⚕️ Healthcare Insurance

💰 $8M Seed Round on 2021-08

📋 Description

• Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs. • Facilitate onboarding and training of new specialists. • Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC. • Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions. • Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations. • Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling. • Execute on regular performance evaluations of outreach specialist calls and documentation. • Create and maintain team schedules to ensure adequate coverage. • Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities. • Foster a supportive and inclusive team environment, encouraging professional growth and development.

🎯 Requirements

• Earned your Bachelor's degree in healthcare management, public health, or a related field. • Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST. • Proven experience in healthcare management, specifically in outbound calling and proactive outreach. • Strong knowledge of Medicaid policies, procedures, and value-based care. • Excellent communication and interpersonal skills to engage with diverse patient populations. • Demonstrated leadership abilities, with experience in managing and motivating teams. • Proficient in data analysis and reporting, using metrics to drive performance improvements. • Detail-oriented, with exceptional organizational and documentation skills. • Ability to adapt to changing priorities and work effectively in a fast-paced environment. • Familiarity with healthcare software systems and customer relationship management (CRM) tools. • Bonus: Experience working in a fast-paced and dynamic startup environment. • Bonus: Are fluent in speaking and writing Spanish.

🏖️ Benefits

• Competitive healthcare benefits • Generous equity compensation • Unlimited vacation • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) • We allow some choice between equity and cash • Remote work (#LI-Remote)