Popl
B2B • Marketing • SaaS
Popl is a leading digital business card platform that enhances lead capture and in-person marketing through advanced technology. It allows users to seamlessly share digital business cards, capture leads at events, and enrich contact information via AI, streamlining networking and growing business opportunities. Trusted by millions, including 90% of Fortune 500 companies, Popl integrates effortlessly with CRM systems and offers a unified platform for teams to manage interactions and enhance customer relationships.
Customer Success Manager – Mid-Market
Job not on LinkedIn
November 19
Popl
B2B • Marketing • SaaS
Popl is a leading digital business card platform that enhances lead capture and in-person marketing through advanced technology. It allows users to seamlessly share digital business cards, capture leads at events, and enrich contact information via AI, streamlining networking and growing business opportunities. Trusted by millions, including 90% of Fortune 500 companies, Popl integrates effortlessly with CRM systems and offers a unified platform for teams to manage interactions and enhance customer relationships.
📋 Description
• Onboard new customers, ensuring strong adoption • Monitor health metrics and proactively address risks • Maintain regular touchpoints with stakeholders • Conduct virtual training sessions and share best practices • Lead quarterly or semi-annual business reviews • Partner with Account Management for renewals and growth • Advocate for customers and provide feedback to internal teams • Collaborate cross-functionally to resolve issues • Help create and standardize customer success best practices
🎯 Requirements
• 3+ years in customer success, account management, or a similar customer-facing role • Background in SaaS or technology, managing customer accounts ranging from $10K-$100K ARR • Passion for understanding customer needs • Strong communication and interpersonal skills • Self-starter with excellent problem-solving skills • Comfortable using data to track customer health
🏖️ Benefits
• Competitive salary • Meaningful equity • Full insurance & benefits • Unlimited PTO • $250 monthly wellness credit
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