Senior Product Manager, Insurance and Warranty CX

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Own the roadmap and delivery for core customer-facing digital experiences across insurance and warranty, including policy management, claims, payments, and self-service capabilities. • Own customer onboarding and lifecycle touchpoints across web, mobile, and signed-in / signed-out contexts. • Ensure customer experiences are intuitive, reliable, and create real value, incorporating customer context, offer and transaction data, and other signals to improve usability, personalization, and overall experience quality. • Own lifecycle-driven experiences that support customer engagement and data capture across multiple channels, including customer communications (email, SMS, chat, telephony). • Own onboarding, activation, and re-engagement flows, and experiences that drive adoption, engagement, and repeat usage. • Connect experiences into a cohesive and effective customer journey, ensuring interactions across channels feel coordinated, relevant, and timely, and contribute to both customer value and business outcomes. • Own the full execution lifecycle from idea to release, translating product direction into clear epics, user stories, and requirements. • Manage backlog, sprint planning, and prioritization, and drive alignment across stakeholders at the feature level. • Track milestones, dependencies, and risks across product delivery. • Support QA, issue resolution, and launch readiness. • Maintain a steady flow of well-defined, high-quality work to engineering teams.

🎯 Requirements

• 8+ years of experience in product management or a closely related role • Experience owning and delivering customer-facing digital products (web and/or mobile) • Strong ability to translate complex problems into clear, actionable requirements • Proven track record of working cross-functionally to ship products • Experience working on consumer-facing products with multiple systems and dependencies preferred • Experience partnering with operations-heavy teams (e.g., insurance, customer support, service delivery) preferred • Familiarity with lifecycle marketing or engagement channels (email, SMS, etc.) preferred • Experience working in fast-paced environments with evolving priorities preferred. • Excellent written and communication skills in English language. • Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap.

🏖️ Benefits

• Our benefits include medical insurance, accident insurance and retiral benefits • Our wellness programs include 12 company‑paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events.