Product Owner

🔥 17 minutes ago

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Upland Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $115M Post-IPO Equity on 2022-07

SaaS • Enterprise • Productivity

Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.

📋 Description

• Collaborate with Product Management to translate roadmap initiatives, customer requirements, and business objectives into clear epics, user stories, acceptance criteria, and supporting documentation. • Own and maintain the product backlog, ensuring priorities are aligned to customer value, business objectives, technical feasibility, and roadmap commitments. • Lead backlog refinement, sprint planning, and other agile ceremonies to ensure development teams have a clear understanding of priorities, scope, and expected outcomes. • Work closely with Engineering and QA teams to clarify requirements, answer questions, and remove ambiguity throughout the development lifecycle. • Collaborate with teams responsible for integrations, connectors, and core platform capabilities to understand dependencies, assess impact, and ensure successful delivery of cross-functional initiatives. • Define clear acceptance criteria and validate delivered functionality against agreed requirements and expected outcomes. • Collaborate with key teams to understand customer feedback, production issues, and implementation challenges, ensuring they are appropriately prioritized. • Balance roadmap initiatives, customer commitments, technical debt, and defects when making prioritization recommendations. • Proactively identify, communicate, and escalate delivery risks, scope changes, dependencies, and blockers before they impact delivery commitments. • Ensure backlog priorities, requirements, delivery progress, and key decisions remain visible and clearly understood by stakeholders. • Investigate complex product, technical, and customer challenges, working across teams to identify practical and scalable solutions. • Maintain clear documentation and traceability of requirements, decisions, and scope changes throughout the product development lifecycle. • Coordinate effectively across Product Management, Engineering, QA, Support, Services, and Customer Success teams to ensure successful delivery of roadmap commitments. • Challenge assumptions, identify gaps, and continuously seek opportunities to improve both product outcomes and delivery effectiveness.

🎯 Requirements

• 3-5 years experience as a Product Owner, Business Analyst, or similar product delivery role within a software or SaaS environment. • Backlog management, prioritization, and requirements refinement in an Agile environment. • Ability to translate business, customer, and product requirements into clear epics, user stories, acceptance criteria, and delivery-ready backlog items. • Strong stakeholder management and communication skills, with the ability to collaborate effectively across Product, Engineering, QA, Support, Customer Success, and Services teams. • Experience working within Agile/Scrum software delivery teams and supporting successful release execution. • Experience with Jira and Agile planning tools. • Experience working with enterprise SaaS products, enterprise search technologies, AI-enabled solutions, APIs, integrations, information management platforms, or other solutions with multiple interconnected components. • Understanding of software development lifecycles, release management, and quality assurance processes. • Experience supporting distributed or global engineering teams. • Strong written and verbal communication skills. • Ability to manage ambiguity and solve complex problems. • Proactive and collaborative mindset, with a willingness to take initiative and work effectively across teams. • Comfortable challenging assumptions and facilitating constructive discussions. • Highly organized with strong attention to detail and follow-through. • Customer-focused with a pragmatic and outcome-oriented mindset. • Self-starter with a strong sense of ownership and accountability. • Continuously seeks opportunities to improve processes, delivery effectiveness, and product outcomes. • Adaptable and eager to learn new technologies, product domains, and ways of working.

🏖️ Benefits

• health insurance • flexible work arrangements • professional development