Senior Digital Project Manager – Team Lead

🕒 May 14

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port-neo - THE CX-AGENCY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 B2B

🏢 Enterprise

B2B • Enterprise

port-neo - THE CX-AGENCY is a German customer experience (CX) and digital marketing agency with over 20 years of experience. They design data-driven, empathy-led digital concepts, platforms and CX strategies tailored to service and enterprise clients, combining CX management, PX (product experience) work and digital technologies to improve customer journeys and touchpoints. Port-neo operates multiple German offices (Stuttgart, Berlin, Munich, Cologne, Ulm), publishes a CX Lounge talk and blog, and lists clients such as EnBW, Škoda, Allianz and AOK.

📋 Description

• You manage and develop existing clients independently and build long-term, trusting relationships. • You are the central point of contact for clients and confidently manage projects from the initial inquiry through to successful delivery. • You anticipate client needs early, think strategically, and identify opportunities to further develop accounts. • You coordinate cross-functional teams from strategy, creative, UX, development, and consulting. • You are responsible for project quality, budget, timing, and communication. • You bring structure to complex project landscapes and actively work on optimizing processes, standards, and collaboration. • You support the development of scalable project setups, governance structures, and best practices within the unit. • You ensure transparency, accountability, and efficient collaboration—both internally and externally. • Depending on experience, you may take on functional leadership of project managers or client teams. • In the long term, there is the opportunity to progress toward Client Service Direction or unit leadership.

🎯 Requirements

• Several years of experience in digital account or project management—ideally in an agency or digital consultancy. • A strong sense for client needs, communication, and strategic advisory. • Experience managing complex digital projects and a diverse range of stakeholders. • Enjoy creating structure, improving processes, and providing teams with clear direction. • An entrepreneurial mindset, a high degree of ownership, and strong organizational skills. • Confident communication skills—both with client decision-makers and with internal teams. • Experience with project management tools like JIRA, Confluence, or similar platforms is an advantage. • You are familiar with agile methodologies—but we place more emphasis on a pragmatic view of which approach is appropriate for each project. • You are eager to take responsibility and actively contribute to the further development of our organization.

🏖️ Benefits

• Tailored training and development opportunities through internal knowledge transfer and a training budget per area of responsibility. • A fair remote-work policy and flexible working hours. • A respectful work environment with weekly, personal exchanges with your manager. • Options such as JobRad (company bike), a public transport ticket, non-cash benefits, or an Urban Sports Club membership can be part of your individual benefits package. • Look forward to team events, Christmas parties, and port-neo merchandise 🎉