IT Infrastructure Analyst – Junior

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Positivo S+

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

📋 Description

• Administer and provide support for Windows Server/Linux servers, including installation, updates, patching, and monitoring • Perform basic Active Directory administration, including users, groups, GPOs, and permissions • Provide support for the Hyper-V virtualization environment, including VM creation and monitoring and basic troubleshooting • Handle and resolve incident and service request tickets within defined SLAs • Monitor the infrastructure and raise alerts/incidents • Document procedures and operational routines • Support backup routines and check jobs when applicable • Escalate complex issues to senior analysts or specialists • Cover the afternoon/evening shift, ensuring operational continuity after standard business hours

🎯 Requirements

• Experience with Service Desk operations and ticket handling • Experience with ITSM and meeting SLAs • Experience providing customer/user support • Background working with computers and technical support • Currently pursuing or completed a degree in Information Technology, Computer Science, Networking, or a related field • Knowledge of Windows and Linux is a plus • English or Spanish is a plus • Availability to work Monday through Friday, from 1:00 p.m. to 10:00 p.m. • 1 to 3 years of professional experience preferred

🏖️ Benefits

• Medical and dental insurance • Life insurance • Meal and food allowance • Transportation allowance • Discount Club • Access to Wellhub (gyms) and Mente Tranquila mental well-being program • Discounts on Positivo products • University partnership • Employment under Brazil’s CLT labor regime