IT Help Desk Technician

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ubiminds

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Ubiminds is a company that delivers custom-curated digital product teams through staff augmentation and employer-of-record services based in Brazil. The company specializes in hiring and recruiting top Latin American talent, particularly in software engineering and various programming languages including Python, Java, C#, and JavaScript. Ubiminds focuses on empowering Latin American professionals to create significant careers and products within American tech companies.

📋 Description

• Provide Level 1 technical support to users across global locations and remote environments • Respond to incidents and service requests based on business priority, impact, and SLA expectations • Perform initial troubleshooting and identify likely causes of technical issues • Own assigned tickets through resolution or appropriate escalation • Provide timely and professional updates to users throughout the support process • Document troubleshooting steps, resolutions, communications, and escalation details in the ticketing system • Escalate advanced, administrative, security-related, or onsite issues to appropriate IT teams • Follow established support procedures, knowledge articles, escalation paths, and service expectations • Assist with standardized user access and identity management requests within the Help Desk scope • Support newly introduced technologies, applications, AI capabilities, and other technology tools • Participate in knowledge transfer and improve documentation and troubleshooting procedures • Identify opportunities to improve the end-user support experience • Follow security policies and protect confidential information • Escalate suspected security incidents and requests requiring elevated access

🎯 Requirements

• 2–3 years of experience providing IT support in a corporate environment • Experience providing remote technical support to users across multiple locations or regions • Strong Windows 11 troubleshooting skills • Working knowledge of Microsoft 365 and common end-user productivity applications • Working knowledge of Active Directory and identity and access management concepts • Understanding of basic networking and connectivity troubleshooting, including DNS and DHCP concepts • Experience working with ticketing systems and established incident and escalation processes • Strong troubleshooting, problem-solving, and analytical skills • Strong written and verbal communication skills • Strong customer-service orientation and ability to support users with different levels of technical proficiency • Ability to work independently while following established procedures and escalation paths • Strong attention to detail and commitment to accurate ticket documentation • Ability to prioritize tasks effectively in a fast-paced global support environment • Strong English communication skills

🏖️ Benefits

• Full back-office support, from career guidance to HR and concierge services • Remote-first policy • Own MacBook • Growth opportunities through tech talks, chapter meetings, and remote happy hours • Free English lessons with a native English speaker • Candidate Referral Bonus program • Access to Florianópolis headquarters with snacks, soft drinks, games, and weekly quick massages • International technology team experience • Long-term career development