Positivo S+
1001 - 5000 employees
Founded 2009
🤝 B2B
🔒 Cybersecurity
🏢 Enterprise
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
IT Infrastructure Analyst
Job not on LinkedIn
🔥 1 hour ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Positivo S+
1001 - 5000 employees
Founded 2009
🤝 B2B
🔒 Cybersecurity
🏢 Enterprise
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
📋 Description
• Responsible for handling client incidents and service requests. • Execute changes and perform environment support/maintenance activities. • Work with routing/switching and the firewall perimeter (FortiGate). • Provide support for the Asterisk telephony platform and QueueMetrics. • Handle and resolve tickets from the queue within defined SLAs. • Execute RDMs (Change Requests), following the governance process. • Record actions and evidence, and keep the knowledge base up to date. • Collaborate with the Networks and Telephony teams.
🎯 Requirements
• Intermediate knowledge of routing/switching. • Intermediate knowledge of FortiGate. • Intermediate knowledge of EMS. • Intermediate knowledge of Asterisk. • Intermediate knowledge of QueueMetrics. • Completed higher education (degree) — documentary proof required. • Availability to work night shifts.
🏖️ Benefits
• Medical and dental plans. • Life insurance. • Meal and food allowance (meal/grocery vouchers). • Transportation voucher. • Employee discount club. • Access to Wellhub (gyms). • Mente Tranquila (employee mental wellness program). • Discount on Positivo products. • Partnership with a university (tuition discounts). • And much more.
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