Positivo S+
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
Junior Support Technician, Bilingual
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
Positivo S+
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
📋 Description
• Providing 1st-level technical support for corporate systems, software and applications. • Performing installation, configuration, relocation and replacement of hardware and software. • Handling and resolving tickets via ITSM, remotely or on-site. • Ensuring platform availability and performance according to SLA requirements. • Tracking activities through to completion, contributing to process improvements and failure prevention. • Performing preventive and corrective maintenance on hardware and operating systems. • Supporting equipment deployments by validating, installing and addressing incidents during operation.
🎯 Requirements
• Intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook) • Experience in technical support • Fluent in English • Reside in Uberlândia for occasional in-person meetings • Technical course in IT or currently pursuing a degree in engineering or IT (considered a plus)
🏖️ Benefits
• Medical and dental plans • Life insurance • Meal allowance / Food voucher • Transportation voucher • Employee discounts club • Access to Wellhub (gyms) and Mente Tranquila • Discount on Positivo products • Elleve Performance: discounts on universities and courses
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