Technical Support Engineer II – eSign

🔥 2 hours ago

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Provide outstanding technical support for the Docusign eSignature and associated services • Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows • Use broad technical product expertise within Docusign eSignatures areas to help customers increase adoption • Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience • Meet and exceed Docusign Customer Support service level goals for areas of Docusign eSignature expertise

🎯 Requirements

• Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area • 3+ years of SaaS troubleshooting experience in a Technical Support capacity • Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar • Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS • Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar • Salesforce administration work experience • Fluent in English • Experience with Microsoft, Dynamics and/or SharePoint domain administrator

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities • Coaching and development opportunities • Remote work policy allowing flexibility