Support Analyst

Job not on LinkedIn

🔥 9 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CIAL Dun & Bradstreet

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Compliance

B2B • SaaS • Compliance

CIAL Dun & Bradstreet is a leading provider of business data and analysis in Latin America and the Caribbean, offering comprehensive solutions for improving B2B business decisions globally. They provide a wide range of services including supply management, credit decisioning, lead generation, compliance, and ESG risk management. Their platforms allow for efficient supplier management, automated credit decision processes, and mitigation of financial, legal, operational, and compliance risks. With a global database including insights from over 587 million companies, CIAL Dun & Bradstreet empowers businesses to streamline operations, enhance credibility, and optimize their decision-making workflows using tools like the D-U-N-S Number and Dunsguide. Their tools and insights offer significant improvements in efficiency, risk management, and data-driven decision-making for their customers.

📋 Description

• Act as Level 1 engineering resolver: receive incidents from the support area, triage them, classify priority and SLA, and forward to the responsible teams (Level 2). • Receive, record, and triage incidents reported by the support team. • Classify the priority and SLA for each incident and route it to the correct Level 2 team. • Monitor incidents through to resolution, ensuring SLAs are met. • Communicate with technical teams and support, keeping status updates current. • Document patterns and recurring issues for continuous improvement.

🎯 Requirements

• Experience in technical support / service desk. • Excellent communication and organizational skills; ability to handle multiple incidents in parallel. • Basic programming knowledge — sufficient to understand problems, read logs and error messages, and write simple queries. • Attention to deadlines and discipline in meeting SLAs. • Spanish (for supporting the Mexico, Peru and Argentina markets). • Experience with incident/ticket management tools (e.g., Linear). • Familiarity with credit products or B2B data.

🏖️ Benefits

• Equal employment opportunities • Non-discrimination and anti-harassment policy