Support Analyst

Job not on LinkedIn

🕒 July 16

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIAL Dun & Bradstreet

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

CIAL Dun & Bradstreet is a leading provider of business data and analysis in Latin America and the Caribbean, offering comprehensive solutions for improving B2B business decisions globally. They provide a wide range of services including supply management, credit decisioning, lead generation, compliance, and ESG risk management. Their platforms allow for efficient supplier management, automated credit decision processes, and mitigation of financial, legal, operational, and compliance risks. With a global database including insights from over 587 million companies, CIAL Dun & Bradstreet empowers businesses to streamline operations, enhance credibility, and optimize their decision-making workflows using tools like the D-U-N-S Number and Dunsguide. Their tools and insights offer significant improvements in efficiency, risk management, and data-driven decision-making for their customers.

📋 Description

• Receive, log, and triage incidents reported to the support team. • Classify the priority and SLA for each incident and route it to the appropriate Level 2 team. • Monitor incidents through to resolution, ensuring SLAs are met. • Communicate with technical teams and other support staff, keeping incident status updated. • Document recurring issues and patterns to drive continuous improvement.

🎯 Requirements

• Experience in technical support / service desk. • Excellent communication and organizational skills; ability to handle multiple incidents in parallel. • Basic programming knowledge — sufficient to understand issues, read logs and error messages, and write simple queries. • Attention to deadlines and discipline in meeting SLAs. • Advanced English. • Spanish is a plus for serving the Mexico (MX), Peru (PE), and Argentina (AR) markets. • Experience with incident/ticket management tools (e.g., Linear) is a plus. • Familiarity with credit products or B2B data is a plus.