Mid-level Support Analyst

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October 28

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Positivo S+

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B2B • Cybersecurity • Enterprise

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

1001 - 5000 employees

Founded 2009

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Incident management and mediation of technical support tickets; • Participation in crisis rooms (war rooms) and coordination of response workflows for critical failures; • Direct contact with clients, supervisors, and technical teams; • Ensure high availability and performance of platforms and services; • Create and update technical and operational procedures; • Participate in meetings, training sessions, and certifications for continuous improvement.

🎯 Requirements

• Strong verbal and written communication; • Analytical skills and ability to resolve problems under pressure; • Logical reasoning and critical thinking; • Organized, focused, and committed to meeting deadlines; • Proactive and resilient in crisis situations; • Experience in incident management or Tier 2 support; • Knowledge of telecommunications and networking; • Microsoft Office suite (intermediate level).

🏖️ Benefits

• Remote work (home office) • 12x36 shift pattern | Hours: 07:00–19:00 or 11:00–23:00 • Candidates with disabilities are very welcome!