ServiceNow Developer – AI and Hyperautomation

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Positivo S+

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

📋 Description

• Develop, integrate, and implement solutions on the ServiceNow platform, focusing on hyperautomation and Artificial Intelligence • Design and implement customized solutions using Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer • Configure, customize, and monitor Now Assist (Generative AI) use cases across modules such as ITSM, CSM, HRSD, and Creator • Optimize the use of ServiceNow’s native Prompt Engineering capabilities to generate incident summaries, automated responses, code, and contextual recommendations • Create, train, and fine-tune Machine Learning models for automated ticket routing, pattern detection, and incident prevention • Develop conversational flows in Virtual Agent, integrating NLU and LLMs for self-service and intelligent request resolution • Implement and optimize AI Search for self-service portals (Service Portal / Now Experience) • Use AI-assisted tools for JavaScript code generation, automated workflow creation, and testing • Connect ServiceNow to external AI services through IntegrationHub and REST/SOAP APIs • Ensure AI and data governance, complying with privacy and information security requirements and alignment with CSDM/CMDB architecture

🎯 Requirements

• Bachelor’s degree completed • Knowledge of the product lifecycle (Discovery, Delivery, Maturation, and Decommissioning) • Backlog management and value-based prioritization • In-depth knowledge of modern IT architectures: HCI (Nutanix/Proxmox), Hybrid Cloud, IaaS, Backup strategies, and Disaster Recovery • Development of pricing matrices, service catalogs, and commercial offering models • Strong command of product metrics • Practical, hands-on knowledge of AI tools applied to the relevant domain • ServiceNow certification or partnership (Altar, OPA) preferred • Ability to translate complex infrastructure trade-offs (latency, resilience, compute, and storage) into clear business value for clients • Ability to translate complex business needs into a product roadmap • Excellent communication and presentation skills for workshops and portfolio presentations • Entrepreneurial mindset, strong sense of ownership, and focus on profitability, financial viability, and offer ROI • Cross-functional collaboration skills (Engineering, Marketing, Pre-Sales, and Operations) • Disruptive thinking and extreme adaptability in response to rapidly changing markets • Resilience to lead high-uncertainty experiments, with a rapid MVP mindset • AI-First mindset, with a proactive approach and a cultural focus on AI-augmented productivity

🏖️ Benefits

• Medical and dental plans • Life insurance • Meal or food allowance • Transportation allowance or parking • Discount Club • Discounts on Positivo products • Access to Wellhub (gyms) • Mente Tranquila • Elleve Performance: Discounts on universities and courses