Positivo S+
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
Support Analyst – Junior
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
Positivo S+
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
📋 Description
• First point of contact for users experiencing technical issues • Perform initial support ticket handling via phone, email, WhatsApp, Teams, ticketing system, and remote access • Identify and resolve low-complexity technical issues related to software, hardware, networks, and access • Diagnose and fix basic operational issues in operating systems, networks, devices, and applications • Troubleshoot network connectivity, printer configuration, software installation, and email setup issues • Log tickets with detailed descriptions of user-reported problems • Monitor and update ticket statuses to maintain a complete history for each case • Collaborate with other teams to ensure timely and accurate resolution of critical issues • Perform basic monitoring of systems and networks and report irregularities • Assist in IT device maintenance, performing updates and software installations as directed
🎯 Requirements
• Experience with Level 1 support and ticket logging • Incident diagnosis and problem resolution • Experience providing support via phone • Remote and on-site support • Equipment maintenance and configuration • Support for corporate applications and software • Strong user/customer relations skills • Knowledge of Windows environment (Active Directory, VPN, etc.)
🏖️ Benefits
• CLT employment contract + benefits
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