Senior Customer Success Manager

🕒 April 30

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Postscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏢 Enterprise

Marketing • B2B • Enterprise

Postscript is a leading SMS marketing platform focused on helping brands grow their audience, create personalized messaging, and drive revenue through SMS communication. With powerful AI features for message optimization and brand insights, Postscript provides tools for creating, sending, and managing SMS campaigns effectively. The platform includes compliance features to ensure adherence to SMS laws, innovative solutions like CashBack for boosting margins, and expert guidance through Postscript Plus to optimize SMS strategies. Postscript stands out for its ability to seamlessly integrate with other customer service and marketing platforms, ensuring a comprehensive approach to customer engagement and retention.

📋 Description

• Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers. • Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation. • Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI. • Develop tailored strategies to ensure customer growth and retention, meeting performance targets. • Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies. • Provide creative and data-driven recommendations to maximize customer engagement and growth. • Partner with the broader account team to identify and execute upsell and renewal opportunities. • Collaborate with Product and Support teams to address technical issues and deliver seamless solutions. • Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions. • Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team. • Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.

🎯 Requirements

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology. • 1+ years of sales experience (e.g., Account Management) preferred. • Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes. • Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred). • Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems. • Excellent problem-solving skills, with high reliability and outstanding follow-through. • Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies. • Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions. • Open to feedback and eager to continuously learn and improve.

🏖️ Benefits

• Salary range of USD $100,000 to $117,000 base plus variable compensation (20%) and equity regardless of location. • High-growth startup environment with opportunities to make a meaningful impact and grow your career. • Fully remote work culture – work from anywhere. • Fun, collaborative team passionate about e-commerce and innovation • Flexible paid time off to recharge and prioritize your well-being. • Comprehensive health, dental, vision insurance.