Customer Success Manager, SaaS/renewables

Job not on LinkedIn

July 29

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Power Factors

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Energy • Renewable Energy • SaaS

Power Factors is a leading provider of renewable energy management solutions, offering a comprehensive suite of software and hardware that enables real-time control and monitoring of renewable assets such as wind, solar, and energy storage. Their Unity Suite Solutions include Local and Central SCADA, EMS, and Power Plant Controller solutions as well as asset performance management and AI-driven insights, allowing clients to optimize asset availability and yield. Power Factors serves a diverse range of clients, including independent power producers, utilities, and investors, helping them manage and enhance their renewable energy portfolios effectively.

501 - 1000 employees

⚡ Energy

☁️ SaaS

📋 Description

• Build and maintain strong, long-lasting relationships with customers, acting as their main point of contact throughout their journey with us. • Value creator for the customer, the one who knows utilization, usage and needs of the customer inside and out – and helps direct the customer on how Power Factors can meet them. • Lead the customer through successful project commissioning, following up on post-commissioning to-dos and ongoing optimization of system usage. • Proactively guide customers to ensure they are fully utilizing the product’s features and capabilities to achieve their business goals. • Ensure a successful novation from EPC to ultimate owner of the plant. Collaborate with the sales team to identify upsell and cross-sell opportunities, driving account growth and ensuring customer retention. • Gather and communicate customer feedback to product and development teams, contributing to the continuous improvement of our software solutions. • Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes. • Address and resolve major customer issues or concerns promptly, providing troubleshooting and escalating issues when necessary. • Organize regular training sessions, webinars, and documentation to ensure customers stay informed and up to date with product features and best practices. • Work closely with internal teams such as Sales, Marketing, and Product to ensure alignment and optimize the customer experience.

🎯 Requirements

• Deep expertise in SCADA and EMS technologies, both software and hardware, and how the technology is deployed at sites. • Previous experience working as a SCADA project manager across multiple sites highly desired. • Proven experience of managing, installing, maintaining and troubleshooting SCADA networks, hardware and software – allowing CSM to relate to customer experience. • Demonstrated experience in selling or servicing large, complex customers. • Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways. • Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner. • Ability to identify and resolve customer issues, with a proactive approach to addressing challenges. • Passion for delivering outstanding customer experiences and fostering positive relationships. • Ability to analyze customer data and draw actionable insights to improve customer outcomes. • Ability to work collaboratively with internal teams and foster a positive work environment.