IT Helpdesk Analyst

🔥 1 minute ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Power Digital Marketing

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

👥 B2C

📣 Marketing

Consulting • B2C • Marketing

Power Digital Marketing is a tech-enabled growth marketing firm that operates at the intersection of data, technology, and human intelligence to make profit predictable. The company provides a comprehensive suite of digital marketing services, including strategic consulting, creative campaigns, data intelligence, media planning, and more to ignite every phase of the customer journey. Power Digital Marketing focuses on delivering business impact through transparency, data-driven strategies, and advanced technologies, helping brands achieve sustained growth and competitive advantage in a hyper-competitive market.

📋 Description

• Track all requests in the ticketing system to streamline IT support and facilitate KPI tracking • Support systems including Okta, Google Workspace, Slack, Asana, and LastPass • Perform regular maintenance and updates for IT systems and software • Manage assets for users in Argentina, including laptop configuration and shipping • Document IT procedures, common issues, and resolutions • Enhance the internal AI chatbot with common IT queries • Use AI technologies to optimize business processes • Leverage Power Digital's Nova ecosystem for departmental work • Contribute to cybersecurity committee activities and compliance certification efforts • Perform periodic security audits and maintenance • Meet KPIs for ticket resolution SLAs, first-contact resolution, user satisfaction, incident response, and security compliance

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field • 2+ years of experience in IT support or a related role • Proficient with Google Workspace, Slack, Asana, and LastPass; Okta experience is a plus • Strong understanding of IT principles and ability to communicate technical concepts effectively to a varied audience • Excellent problem-solving and analytical skills • Ability to manage multiple tasks and projects in a fast-paced environment • Strong interpersonal and customer service skills • B2 English level or higher • Advanced proficiency in spoken and written English is required

🏖️ Benefits

• Equal Opportunity Employer • Diversity and inclusion valued across race, gender identity, age, disability status, veteran status, sexual orientation, religion, and other identities • People-first culture • AI-enabled work environment using Omega, Iris, and the Nova ecosystem