Customer Success Manager

🔥 13 hours ago

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Powerfleet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📦 Logistics

💼 Consulting

🤖 Artificial Intelligence

Logistics • Consulting • Artificial Intelligence

Powerfleet is a global AIoT and SaaS-based mobile asset management company that provides end-to-end solutions to monitor, manage, and optimize connected vehicles and warehouse assets. The company ingests and harmonizes data from diverse sources to deliver actionable insights that improve safety, efficiency, and sustainability across the supply chain. Powerfleet serves millions of subscribers and thousands of enterprise customers worldwide, positioning itself as a B2B technology provider for intelligent mobility and operational optimization.

📋 Description

• Serve as the primary strategic point of contact for a portfolio of customer accounts, building trusted, long-term relationships with key stakeholders. • Develop a deep understanding of each customer's business objectives, operational challenges, and success criteria. • Create and maintain account success plans with measurable objectives, action items, and success metrics. • Establish and cultivate relationships across multiple levels within customer organizations to support long-term engagement and account growth. • Act as the voice of the customer internally, advocating for customer needs and ensuring a positive overall experience. • Partner with the Implementation team to ensure a smooth onboarding experience and successful solution deployment. • Drive product adoption through ongoing education, enablement, and best practice recommendations. • Monitor customer usage and health metrics, proactively identifying risks and opportunities to improve adoption and customer outcomes. • Conduct regular business reviews to evaluate performance, demonstrate business value, and align on future objectives. • Manage customer renewals by maintaining strong relationships and demonstrating ongoing value. • Identify opportunities for account expansion, including upselling and cross-selling additional solutions in partnership with the Sales team. • Collaborate closely with Sales, Product, Support, Finance, and Field Operations to deliver a seamless customer experience.

🎯 Requirements

• Bachelor's degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience. • 5+ years of experience in Customer Success, Account Management, Customer Relationship Management, or another customer-facing role within a B2B SaaS, technology, telematics, or enterprise software environment. • Demonstrated experience managing customer relationships throughout the entire customer lifecycle. • Strong consultative relationship management and stakeholder engagement skills. • Experience developing and executing customer success or account plans. • Strong analytical and problem-solving skills with the ability to interpret customer data and identify trends. • Excellent verbal and written communication and presentation skills. • Proven ability to manage multiple customer accounts and priorities in a fast-paced environment. • Experience working cross-functionally with Sales, Product, Support, and Operations teams. • Proficiency with CRM platforms (such as Salesforce) and customer success tools.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities