Customer Service Representative

🕒 May 16

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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PPG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

Manufacturing • Chemicals • Construction

PPG is a global leader in the development and delivery of paints, coatings, and specialty materials. With a commitment to innovation, sustainability, and diversity, PPG serves customers in a variety of markets, including industrial, transportation, consumer products, and construction. The company is dedicated to protecting and beautifying the world, while empowering its diverse workforce and fostering an inclusive working environment. PPG has been trusted by its customers for over 140 years and continues to expand its operations across more than 75 countries.

📋 Description

• Handle domestic orders, which includes placing orders accurately and following up with distributors. • Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf. • Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location. • Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls. • Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.

🎯 Requirements

• At least 1-3 years' work experience demonstrating responsibility for system management or process integrity of current and new data. • Customer Service/Call Center experience preferred. • Data accuracy through attention to detail. • Excellent written and verbal communication skills. • Intermediate computer ability and typing. • ERP system knowledge – Oracle preferred. • Previous experience/knowledge in refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded.

🏖️ Benefits

• Employee benefits programs are designed to support the health and well-being of our employees. • PPG provides equal opportunity to all candidates and employees. • Opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees. • Creates an environment for continuous learning and embraces the ideas and diversity of others.