Customer Service Representative

🕒 May 16

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Akina Pharmacy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

Healthcare Insurance • Pharmaceuticals • Wellness

Akina Pharmacy is a nationally accredited specialty compounding pharmacy dedicated to enriching lives by providing healthcare practitioners and patients with expertly compounded sterile and non-sterile medications. The pharmacy emphasizes service excellence and is committed to meeting the highest industry standards for quality and safety, as evidenced by their accreditations from the Accreditation Commission for Health Care (ACHC) and the Pharmacy Compounding Accreditation Board (PCAB). With a focus on compassionate care and precision, Akina Pharmacy builds trust and relationships with both patients and healthcare providers, ensuring individualized and effective service.

📋 Description

• Deliver exceptional service to patients, providers, and healthcare partners as the first point of contact. • Ensure inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy. • Manage a high volume of inbound and outbound communications, accurately document customer and patient information, and support the seamless workflow of prescription orders. • Achieve defined daily qualitative and quantitative targets while maintaining an exceptional patient-satisfaction rating. • Collaborate with pharmacists and pharmacy technicians to effectively resolve customer issues and requests.

🎯 Requirements

• Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. • Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically. • Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment. • Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).

🏖️ Benefits

• Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment. • Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance. • Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones. • 401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%. • Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program. • No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.