Customer Service Representative

🕒 5 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akina Pharmacy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

Healthcare Insurance • Pharmaceuticals • Wellness

Akina Pharmacy is a nationally accredited specialty compounding pharmacy dedicated to enriching lives by providing healthcare practitioners and patients with expertly compounded sterile and non-sterile medications. The pharmacy emphasizes service excellence and is committed to meeting the highest industry standards for quality and safety, as evidenced by their accreditations from the Accreditation Commission for Health Care (ACHC) and the Pharmacy Compounding Accreditation Board (PCAB). With a focus on compassionate care and precision, Akina Pharmacy builds trust and relationships with both patients and healthcare providers, ensuring individualized and effective service.

📋 Description

• Customer Relationship Management: Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. • Communication and Support: Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communication. • Order Management and Workflow Efficiency: Oversee the order workflow from initiation to completion, maintaining high productivity levels and ensuring all patient requests are handled efficiently. • Performance Metrics and Quality Assurance: Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives. • Resolve customer issues and requests: Effectively resolve customer issues, often working collaboratively with pharmacists and pharmacy technicians to deliver customer-centric solutions.

🎯 Requirements

• Customer Service Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. • Strong Communication Skills: Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically. • Detail-Oriented and Organized: Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment. • Technical Proficiency: Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).

🏖️ Benefits

• Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment. • Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance. • Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones. • 401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%. • Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program. • No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.