Operations Support Representative

Job not on LinkedIn

🔥 16 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🤝 B2B

👥 B2C

B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Provide regular, reliable, and timely attendance for scheduled shifts • Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification) • Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors • Perform data entry of faxed orders • Verify hospitals requesting service are covered at the time of request • Answer inbound calls • Coordinate conference calls for doctors/RNs/rad techs • Identify and trouble-shoot issues (i.e. mismatched studies, etc.) • Provide documentation of all study activity • Other duties as assigned

🎯 Requirements

• No education required • Two or more years of customer-related experience in a contact center environment preferred • Excellent verbal and written communication skills required • Strong sense of urgency and ability to multi-task • Ability to work in a team environment as well as work independently • Telephone etiquette skills are essential • Medical background a plus • Professional, courteous and respectful demeanor • High level of attention to detail necessary • Strong organizational and prioritization abilities • Demonstrates sound judgment and decision making abilities • Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

🏖️ Benefits

• vRad is an equal opportunity employer and welcomes all qualified applicants. • vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential.