Customer Service Representative

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PPG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

Manufacturing • Chemicals • Construction

PPG is a global leader in the development and delivery of paints, coatings, and specialty materials. With a commitment to innovation, sustainability, and diversity, PPG serves customers in a variety of markets, including industrial, transportation, consumer products, and construction. The company is dedicated to protecting and beautifying the world, while empowering its diverse workforce and fostering an inclusive working environment. PPG has been trusted by its customers for over 140 years and continues to expand its operations across more than 75 countries.

📋 Description

• Process customer purchase orders, sourcing to multiple fulfillment centers. • Late order tracking and communicating updates to Sales and Customers. • Review and update orders daily in ERP system (Oracle). • Product & Customer Data maintenance, submitting requests for changes. • Work with Planning, Scheduling, Production, and Shipping to ensure on-time shipments. • Manage inventory in a cost-effective manner, tracking and acting on Make and Hold orders. • Work with supervisor to help resolve issues and implement corrective actions.

🎯 Requirements

• HS Diploma • 2+ years of previous experience supporting high-volume customer service. • Experience answering customer inquiries for quotes, parts, order details, and updates usually by email. • Experience entering a high volume of order data daily with low error rate. • Basic Proficiency with computers including Email, Word, Excel, and order systems such as SAP or Oracle.

🏖️ Benefits

• medical • dental • vision • life insurance • disability insurance • parental leave • PTO • 401k • continuing education • career advancement!