Manager, CRM CoE – Technical

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PPG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

Manufacturing • Chemicals • Construction

PPG is a global leader in the development and delivery of paints, coatings, and specialty materials. With a commitment to innovation, sustainability, and diversity, PPG serves customers in a variety of markets, including industrial, transportation, consumer products, and construction. The company is dedicated to protecting and beautifying the world, while empowering its diverse workforce and fostering an inclusive working environment. PPG has been trusted by its customers for over 140 years and continues to expand its operations across more than 75 countries.

📋 Description

• Contribute to the achievement of PPG business unit objectives by leading the technical implementation for CRM items and related systems, including data and integrations topics • Implement system governance by managing development operations and environment strategies, ensuring system performance optimization, quality, scalability, access and security compliance, and adherence to development standards and global templates aligned with system architects and Product teams • Demonstrate strong ownership of business needs and issues, providing strategic consultancy, developing effective plans and solutions, partnering with dependent teams, driving resolution, and providing guidance to CRM developers and other technical team members throughout • Directly supervise and mentor project and technical CRM team members across the globe, conduct performance evaluations, lead career development, and support learning plans for CRM technical direct reports • Delegate responsibility to others, set team priorities, clarify objectives, resolve conflict, be a change champion, manage team budget and project portfolio, and foster a collaborative team environment to fulfill the CRM and Digital IT operating goals • Prioritize resources and tasks, develop contingency plans, manage scope, monitor progress, control project plans and risks, oversee financials and provide regular management updates • Identify new feature and solution releases, conduct feasibility studies on software packages and alternative assessments, translate requirements into technical designs, prepare high-level proposals or detailed specifications, and implement complete solutions • Maintain awareness of current IT projects and portfolios across PPG and planned projects within Digital IT to align to IT strategy and unlock commonalities between projects

🎯 Requirements

• A Bachelor's degree in Information Technology, Engineering, a related subject area, or equivalent work experience and technical training. • 5+ years of IT experience in business application design and systems development, including implementation of IT systems • People leadership experience • Strong project management skills, including defining, organizing, planning, and completing projects from vision through implementation • A deep understanding of IT concepts, analysis and troubleshooting, and practical application of current and emerging technologies • Spanish language skillset is a plus. • Must be comfortable working remotely using virtual means of collaborating with colleagues and managers internationally • Working knowledge of an industry standard CRM platform such as Salesforce, SAP Customer Experience, Microsoft Dynamics 365, or comparable technology is a plus • Willing to travel up to 10%.

🏖️ Benefits

• Benefits will be discussed with you by your recruiter during the hiring process.