Senior Director, Operations – Dental/Ortho

🔥 3 hours ago

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PracticeTek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PracticeTek is a U. S. -based software and services company that builds and invests in healthcare technology solutions for retail healthcare providers. It delivers SaaS products and services to improve patient experience, attract new patients, and simplify practice operations for clinics in specialties such as dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. PracticeTek operates as a platform consolidator, acquiring and partnering with healthcare-focused software brands (16 brands, 700+ employees), offering shared services, benefits, and growth support to portfolio companies and independent practices.

📋 Description

• Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth. • Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability. • Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations. • Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability. • Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.

🎯 Requirements

• 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments. • Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes. • Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems. • Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments. • Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.

🏖️ Benefits

• Comprehensive health, dental, and vision coverage options • Wellness benefits that support lifestyle, behavioral health, and overall wellbeing • Flexible paid time off, sick time, and 10 company-paid holidays • 401(k) plan with company match to help you build your future • Culture Committee driving initiatives that spark connection, fun, and belonging • A workplace powered by innovation, collaboration, and energy every day