Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

praxipal

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $6.7M Seed on 2025-10

Artificial Intelligence • SaaS • B2B

praxipal is a Berlin-based company that provides Luna, an AI receptionist designed for dental and orthodontic practices. Luna handles inbound calls 24/7, books, reschedules and cancels appointments directly in practice management software (PVS), answers common patient questions, routes complex issues to staff, and provides analytics through a web app. The service integrates with existing phone numbers and emphasizes GDPR-compliant data handling to reduce front-desk workload and improve patient service.

📋 Description

• You conduct (remote) onboarding sessions with physicians and practice teams • You train practices on how to effectively collaborate with our AI receptionist • You serve as the primary point of contact for all customer inquiries • You maintain close communication with our customers and monitor product data to ensure retention and identify upsell opportunities • You triage customer requests and pass technical requirements on to our Forward Deployed Engineers

🎯 Requirements

• 1–3 years of experience in Customer Success, including responsibility for the full customer lifecycle (onboarding to renewal) • Excellent organizational skills with a strong commitment to quality and attention to detail • Clear, persuasive, and empathetic communication—both written and verbal • Data-driven mindset: make decisions based on metrics and analysis and proactively manage customers • Experience with CRM systems (e.g., HubSpot) as well as reporting and analytics tools • Native-level German

🏖️ Benefits

• Competitive salary and participation in our VSOP program • Work with a strong, motivated team and many growth opportunities • Urban Sports Club membership • Lunch subsidy via Lunchit