Customer Success Manager – m/f/d

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onpreo

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Marketing

onpreo is a company that offers innovative software solutions for the real estate industry. It provides tools such as the intelligent Immobilienpreisfinder for real estate pricing, and the One-Click-Deal™ for digital contract management. onpreo helps real estate agents improve their acquisition processes and maximize their sales efficiency with features like automated pipelines and comprehensive marketing services.

📋 Description

• As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating up- and cross-sells for our SaaS solutions. • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate a seamless onboarding and provide comprehensive coaching for new customers. • You communicate and coordinate customer requests with our Product team, contributing decisively to the ongoing development of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.). • You qualify existing customers for upselling potential and present new products and features to them. • You act as a partner and technical advisor for our customers regarding the use of our software. • You communicate with customers by phone or through the ticketing system to resolve questions and technical issues quickly.

🎯 Requirements

• You think and act entrepreneurially and are highly driven in your work because you want to make an impact and see results quickly. • You are software-savvy and ideally have initial experience with software tools such as Userpilot or Intercom. • You identify opportunities to make processes more efficient and have no problem addressing them. • Customer contact is not new to you, and you enjoy communicating with clients. • You are open, empathetic, communicative, and love interacting with customers. • You work in a structured way and are very reliable. • You have a solution-oriented mindset and show initiative. • You speak fluent German.

🏖️ Benefits

• Young company with strong growth potential and a high level of trust — ideal conditions if you want to grow professionally and personally, develop your skills, and leave your mark on a fast-moving company. • Be part of the digital transformation of the real estate industry — one of the world’s largest sectors. • An international, helpful, and motivated team that looks forward to welcoming you and regular team events. • An inspiring company culture based on shared values such as drive, positivity, progress, and “Deliver Wow.” • With “onpreo Flex” you decide where you are most effective. • Our remote work policy includes the option to work from home or from any location within the United Kingdom or the European Economic Area. • Two Impact Days you can use to make a difference for the environment and society — one day for an individual project and one for a company-wide initiative. #SocialResponsibility