Client Services Partner

🕒 May 26

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Prenuvo

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Debt Financing on 2022-10

Prenuvo is a fast growing health tech company specializing in whole body diagnostic imaging. We are a global leader in whole body MRI screening with a track record of early detection of cancer and other major health diseases.In an era of reactive and fragmented health screening, Prenuvo is rooted in early detection through cutting-edge imaging technology. Our technology brings together comprehensive scans, AI-augmented analysis, and protocols that have been honed over years of research and practice. Together, Prenuvo’s scans offer unparalleled diagnostic accuracy for you and your doctor.We empower people to make informed decisions about their health by putting comprehensive, consistent, and detailed scans in your hands. Simply put, we offer you a window into your own body.Prenuvo is one of the first scans to use artificial intelligence to build consistent, reliable, and standardized reports for the radiologists interpreting your scans.We provide faster, easier access to the clinically-significant insights needed to make more informed health decisions. We do it to help people live longer, better, healthier lives. A more comprehensive picture of your body enables you to feel empowered and advocate for yourself.

📋 Description

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up • Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan • Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations • Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification • Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively • Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process • Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience • Work closely with the physician sales team to ensure timely scheduling and engagement with program participants • Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback • Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services • Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups • Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders • Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

🎯 Requirements

• Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare) • Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously • Excellent communication and relationship management skills, with a patient-centric and service-oriented approach • Experience working with sales and physician relations teams is a plus • Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress • Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs • Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.

🏖️ Benefits

• An avenue to make a positive impact on people's lives and their health • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member • Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family • Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.