Contract Customer Care Representative

🕒 2 days ago

🏈 Alabama, Arizona, +18 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $26 - $28 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Prescryptive Health, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prescryptive Health, Inc. is a healthcare technology company that operates the myPrescryptive platform to help patients, pharmacies, employers, health systems, and pharma manufacturers manage and optimize prescription medications. Its SaaS platform provides real-time patient alerts, digital prescription management (no app required), EHR integration, and AI-driven pricing tools to improve medication adherence, transparency, affordability, and pharmacy profitability. Prescryptive offers employer-facing benefit solutions (emPBM), pharmacy pricing optimization, and consumer-facing tools to compare prices and track medication spend, with security certifications such as HITRUST.

📋 Description

• Develop a deep understanding of Prescryptive’s customers and their needs. • Provide prompt, accurate, and empathetic customer service via phone, email, and case systems (Salesforce). • Contribute to Prescryptive's success in serving members and plans by identifying issues, escalating trends, and contributing improvement ideas. • Collaborate with product and operations teams to share feedback that enhances the customer experience. • Assist with customer communications during product updates or launches. • Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools. • Help refine and document internal customer care processes.

🎯 Requirements

• Experience in a customer service or healthcare operations role (PBM, health plan, or pharmacy setting a plus). • Active pharmacy technician license preferred but not required. • Strong problem-solving skills with a customer-first mindset and sense of urgency. • Ability to thrive in a fast-paced, evolving environment and manage multiple systems simultaneously. • Tech-savvy and comfortable using Salesforce or similar case management tools. • Excellent written and verbal communication skills. • Reliable work setup with computer, external monitor, keyboard, mouse, and private workspace suitable for confidential calls.

🏖️ Benefits

• This is a contract role and therefore not eligible for Prescryptive employee benefits.