Bilingual Spanish – Customer Service Representative

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🕒 3 days ago

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Deliver an outstanding customer experience on every interaction • Answer inbound customer calls and respond to online chat inquiries • Assist customers with password resets, account creation, and document uploads • Help members manage their accounts and navigate available services • Verify eligibility and review healthcare coverage options • Provide accurate information regarding products, services, and company policies • Investigate and resolve customer concerns in a timely manner • Diagnose issues and identify effective solutions • Handle complex inquiries while maintaining professionalism and empathy • Escalate issues appropriately when necessary • Develop and maintain expert knowledge of company products, programs, and policies • Adapt quickly to new procedures, program updates, and changing business needs • Successfully complete required training, self-study, testing, and certification programs • Ensure all communications comply with regulatory guidelines and company standards • Consistently follow established processes, policies, and procedures • Accurately enter and update customer information in internal systems • Maintain detailed records of customer interactions • Complete additional administrative tasks and special projects as assigned

🎯 Requirements

• Strong customer service and communication skills • Ability to handle inbound calls in a fast-paced environment • Proficiency with Microsoft Office applications • Strong problem-solving and multitasking abilities • Ability to learn new systems and processes quickly • Bilingual Spanish preferred • Customer service or call center experience preferred • Stable and recent work history with demonstrated reliability • Ability to work independently in a remote environment

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)