Business Process Consultant, ServiceNow

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5 hours ago

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Presidio

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Artificial Intelligence • Cybersecurity • Enterprise

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Acting as a liaison between the customer and the technical team through the deployment of a Contender Solutions project in ServiceNow • Understanding and explaining industry and ServiceNow best practices • Conducting demos and working sessions with the client • Gathering requirements from the client • Identifying gaps or weaknesses in customer processes • Drafting Agile stories from business requirements • Supporting User Acceptance Testing (UAT) • Supporting Organizational Change Management (OCM)

🎯 Requirements

• Bachelor's degree or the equivalent work experience and/or military experience • 4-6 years' experience as a Business Process Consultant or Business Analyst • Experience gathering business requirements for ServiceNow configuration • Experience explaining ServiceNow solutions to business stakeholders • Experience with the ITIL framework • Experience with Agile methodology (including story refinement, testing, and scrum) • ServiceNow System Admin Certification • Ability to travel 10%

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities