Product Specialist

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PriceLabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🔌 API

🤝 B2B

💰 $30M Series A on 2022-08

SaaS • API • B2B

<PriceLabs> is a cloud-based platform that provides link management, URL shortening, QR code generation, mobile-friendly landing pages, analytics, and integrations. It enables businesses to create branded short links and dynamic QR codes, track clicks and scans with advanced analytics and UTM campaigns, and build no-code landing pages and digital business cards. The platform offers APIs and extensive integrations for developers and teams, serving small businesses to enterprises across retail, hospitality, media, healthcare, finance, and more.

📋 Description

• You will be the first layer of communication with our customers • Taking ownership of customer issues reported and seeing problems through to resolution • Conducting product walkthroughs and providing resolutions to customers' queries • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answering questions over email, phone calls, & live video calls • Finding ways to go above & beyond to help customers

🎯 Requirements

• Maximum of two years of experience in any relevant role or field • Math score of 85% and above in your 10th grade • Previous experience at a start-up or in a customer support role • Strong analytical background – our product is very math and numbers-heavy! • Solid verbal, written, presentation, and interpersonal communication skills • Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint • Experience working with Zohodesk or other support/service software.

🏖️ Benefits

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! • Work with a global team of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. • Remote-first organisation and accept work from home as the norm. • Equal opportunity employer committed to providing equal opportunity in all aspects of employment.