DTC Customer Success Agent

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Primal Storm

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🛍️ eCommerce

🧘 Wellness

👥 B2C

eCommerce • Wellness • B2C

Primal Storm is a direct-to-consumer supplement brand and Shopify storefront that markets a testosterone-support product aimed at men aged 45 and older. The product claims to target SHBG (sex hormone–binding globulin) using 400 mg of Tongkat Ali to “free” bound testosterone and includes piperine to increase absorption. The site emphasizes consumer-focused elements — high verified-review counts and ratings, a 60-day money-back guarantee, free shipping, and promotional sales — indicating a DTC e-commerce play focused on men's wellness and performance.

📋 Description

• We are a fast-growing DTC supplement brand providing 24/7 support to subscription customers worldwide. • We are looking for a reliable, customer-focused Customer Success Agent who understands that great support is not just about answering tickets. It is about solving problems, building trust, and giving customers a reason to stay. • This is a flexible part-time role with rotating shifts based on team coverage needs. Availability may include evenings, nights, and weekends. • Every conversation matters. Every issue you resolve protects the customer relationship and strengthens the brand.

🎯 Requirements

• Handle customer inquiries through email, live chat, and social media. • Support customers with orders, shipping, returns, refunds, subscriptions, and complaints. • Help retain subscribers by understanding their concerns and preventing avoidable cancellations. • Follow SOPs and brand guidelines while using good judgment to find the right solution. • Escalate complex cases, maintain accurate records, and encourage satisfied customers to share genuine reviews. • At least one year of customer support experience. Experience with DTC, subscription, or supplement brands is a plus. • Clear, friendly, and professional written English. • Reliable availability for agreed rotating shifts, including some nights and weekends. • Flexibility to adjust working hours based on customer-support coverage needs. • Stable internet, a backup connection, and a quiet workspace. • A calm and proactive problem-solver who takes ownership, communicates clearly under pressure, and looks beyond the customer’s initial request to understand what they really need.

🏖️ Benefits

• Flexible part-time schedule: Rotating shifts based on 24/7 coverage needs, including some nights and weekends, with shifts agreed in advance. • Starting rate: $5 per hour. • Performance bonuses: Additional rewards based on individual and team results. • Paid trial: Opportunity to continue in a long-term part-time role after successfully completing the trial. • Long-term growth: Build your career with a fast-growing international eCommerce brand, with the potential for increased hours and responsibilities.