Engineering Manager – Account Experience

🕒 2 days ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Primer

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

Fintech • Payments

Primer is a company that offers a unified payment infrastructure, enabling businesses to streamline and optimize their payment processes. With its advanced technology, Primer provides solutions for managing payments, boosting conversion, enhancing payment success rates, and creating seamless checkout experiences. The platform is designed to give businesses the flexibility to integrate and customize their payment stack easily, connect with multiple payment services, and deploy fraud prevention tools. Primer aims to accelerate global growth for companies by simplifying payment operations, reducing fraud, and enhancing customer experiences.

📋 Description

• Own delivery end to end for the Account Experience surface, holding the team to a consistent bar on quality, reliability, and pace without becoming the bottleneck yourself. • Lead, coach, and grow the engineers on your team: career development, feedback, performance, and creating an environment where high-calibre people do their best work. • Stay technically credible. You'll review design decisions, contribute to architecture discussions, and help engineers make sound trade-offs on scalability, latency, and data integrity, rather than managing from a distance. • Partner with Product to shape a realistic roadmap, surface risks early, and protect the team from over-commitment while still moving fast. • Drive operational excellence across systems handling real payment volume: monitoring, incident response, and high-quality post-mortems that actually close out their follow-ups. • Help shape how Primer Companion matures as a first-class merchant interface, balancing new surface area against the platform you already own. • Hire. As Primer scales through its Series C plan, building and calibrating a strong team is a core part of the job, not a side task.

🎯 Requirements

• Experience managing a team of software engineers, with real accountability for their delivery, growth, and performance, not just coordination. • Enough technical depth to be respected by strong engineers: you can interrogate a system design, spot the wrong trade-off, and tell when the information you've been given doesn't add up. • A background building and operating backend or platform systems at scale, where reliability and correctness genuinely mattered. • Comfort operating with high autonomy and little process: you resolve ambiguity rather than wait for it to be removed. • The judgement to know when a change is significant enough to pull in Staff Engineers or trigger a design review, and the credibility to hold that line. • Nice to have: • Exposure to payments, fintech, or other complex infrastructure domains, though depth of engineering leadership matters more than the specific industry. • Experience building product surfaces backed by AI, given where Companion is heading.

🏖️ Benefits

• Competitive share options • Uncapped holiday, with 25 days minimum to be taken • Co-working space access • Workations & Company Retreat • The best equipment for your role • £500 towards your home office setup • Generous learning budget • Private Medical Insurance • A broad set of additional perks and benefits (*depending on location)