Engineering Manager, Channels & Platform

🕒 May 15

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own the weekly cadence for Channels and Analytics. • Work with PMs and engineering leadership to surface and sequence priorities - including the ones nobody has written down yet. • Help organise backlogs and bring structure to teams operating in a fast-moving, low-process environment. • Unblock engineers proactively. Identify the constraint before it becomes an escalation. • Write and maintain technical debt plans with engineers, not for them. • Act as a second thinker on integration strategy and capacity planning. • Improve the things that slow good engineers down. • Run 1:1s that leave engineers with clearer thinking, not just status logged. Deliver hard feedback directly. Have it land, not bruise. Help develop senior engineers who want to grow - including coaching engineers who have ambitions toward management. • Act as a backup hiring partner: help run loops, hold the bar, partner with recruiting.

🎯 Requirements

• 3+ years managing engineers in a product-delivery capacity — you've owned outcomes, not just people • Based in a European timezone (UTC to UTC+3) — this role exists specifically to be close to engineers our Engineering Manager can't reach from their timezone • Startup or scale-up experience: you know what it feels like when there's no process and no safety net • Technical credibility - not the best engineer in the room, but credible enough that senior engineers route hard problems to you, not around you • Genuine AI/LLM fluency: you understand agentic systems, evals, and model reliability - not just that "AI is changing everything" • Experience with security, compliance, or SOC-adjacent work • Worked in a product company without a dedicated TPM or staff engineer as a crutch • Experience managing senior engineers who don't need managing in the traditional sense - they need a thought partner, not a process owner

🏖️ Benefits

• Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • Meaningful impact. Your work directly shapes our product and company. • The thrill of building something new. Join us at a stage where your contributions matter most.