Inbound Customer Service Representative

March 28

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PrimeSync

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PrimeSync is a company that leverages generative AI to provide human-inspired AI voice agents designed to enhance customer experience across various industries. Their AI agents can handle inquiries, book appointments, make sales, and provide customer support 24/7 while seamlessly integrating with existing business systems. By implementing PrimeSync's solutions, businesses can reduce labor costs, improve customer satisfaction, and increase operational efficiency.

51 - 200 employees

Founded 2023

🤝 B2B

📋 Description

• Handle inbound customer inquiries via phone in a professional and timely manner. • Provide accurate information and solutions to customers' questions, concerns, and issues. • Assist customers with product inquiries, account management, order processing, and troubleshooting. • Effectively resolve customer complaints and escalations with empathy and efficiency. • Document all customer interactions and transactions accurately in the CRM system. • Collaborate with team members and other departments to ensure seamless customer experiences. • Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction targets.

🎯 Requirements

• At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment. • Excellent communication skills, both verbal and written. • Strong problem-solving abilities and attention to detail. • Ability to multitask and prioritize in a fast-paced environment. • Proficiency in using CRM software and other relevant tools. • High school diploma or equivalent; college degree preferred. • Availability to work flexible schedules, including evenings, weekends, and holidays. • Reliable high-speed internet connection and a quiet workspace for remote work.

🏖️ Benefits

• Competitive salary • 100% Remote work set-up. • Opportunities for professional development and career growth.