Senior Network Operations Center Manager

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• The Senior Network Operations Center (NOC) Manager is responsible for managing and leading their team in providing a consistent level of quality and service to support client systems. • The ideal candidate will deliver effective leadership, strategy, follow-up, and direction that aligns with overall company goals. • This role requires a proactive, self-driven leader who can continually train and educate employees on people, process, and technology standards while ensuring client satisfaction and operational excellence.

🎯 Requirements

• 8+ years of relevant technical experience required. • 8+ years of relevant management or leadership experience required. • At least 5 years of relevant IT experience fully supporting customer environments. • At least 5 years of experience managing and working with the following technologies: Windows Server, Cloud environments including Microsoft 365, Active Directory, GPOs, Routing and Switching, Firewalls, VPNs, Virus and Security, LAN/WAN Technologies, and Virtualization Technologies. • Experience in supporting infrastructure environments. • Experience in IT service delivery and managing customer expectations. • Demonstrable experience in incident, problem, and change management. • Excellent ability to present information to senior management in a clear and concise way. • Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally. • Experience in business analysis and a good understanding of financial concepts. • Excellent client service skills, with the ability to create and cultivate trust relationships with clients and co-workers, and remain calm in stressful circumstances. • KPI goals consistently met in current role.

🏖️ Benefits

• Market Competitive Salary • OPD • IPD