Prime System Solutions
B2B • SaaS • Artificial Intelligence
Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.
Service Delivery Coordinator – Client Operations
Job not on LinkedIn
November 6
Prime System Solutions
B2B • SaaS • Artificial Intelligence
Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.
📋 Description
• Assist the Service Delivery Manager in overseeing day-to-day service operations across multiple MSP accounts. • Monitor project timelines, task assignments, and deliverables to ensure adherence to SLAs and client expectations. • Track and report on service metrics (KPIs) and escalate potential issues to the SDM proactively. • Coordinate with internal technical teams for task updates, issue resolution, and documentation. • Support the preparation of weekly and monthly performance reports for clients and management. • Help identify process gaps and suggest improvements for service quality and efficiency. • Maintain clear and professional communication with internal stakeholders and clients. • Assist in onboarding new clients, team members, or projects under SDM’s supervision. • Participate in team meetings and client calls, taking detailed notes and ensuring follow-up actions are completed. • Ensure compliance with Prime’s delivery standards, policies, and client requirements.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field. • 1–3 years of relevant experience in IT service delivery, customer success, or project coordination (experience with MSPs is a plus). • Strong communication and organizational skills. • Ability to manage multiple priorities and work effectively under supervision. • Proficiency in Microsoft 365, ticketing tools, and reporting systems. • Strong attention to detail and proactive approach to problem-solving. • Comfortable working in US (EST) time zone.
🏖️ Benefits
• 100% Remote Work Enjoy the flexibility of working from anywhere! • Paid Leave Take time off to recharge, starting upon regularization. • HMO Benefits Comprehensive healthcare coverage as soon as you're regularized. • Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. • Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.
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